Privacy Policy

1. Who We Are

Defenders operates an online marketplace for security, surveillance, and tactical equipment. References to "we", "us", or "our" in this policy refer to Defenders. We are the data controller for personal data collected through this website.

2. What Data We Collect

• -Account data: name, email address, and password when you register.
• -Order data: billing address, shipping address, and order history.
• -Payment data: payment is processed by Stripe. We do not store card numbers or CVV codes on our servers.
• -Communication data: messages sent through our in-platform messaging system.
• -Usage data: pages visited, browser type, IP address, and device information collected via cookies and analytics tools.

3. How We Use Your Data

• -To process and fulfil your orders.
• -To manage your account and authenticate your identity.
• -To communicate with you about your orders, returns, and account.
• -To improve our platform, diagnose technical issues, and analyse usage patterns.
• -To comply with legal obligations, including export control and fraud prevention requirements.

4. Legal Basis for Processing

• -Contract: processing is necessary to fulfil your orders and manage your account.
• -Legal obligation: we may process data to comply with applicable laws and regulations.
• -Legitimate interests: we process usage data to improve our platform and prevent fraud.
• -Consent: where we rely on consent, you may withdraw it at any time.

5. Sharing Your Data

• -Sellers: order and shipping details are shared with the relevant seller to fulfil your order.
• -Payment processor: payment data is handled by Stripe under their own privacy policy.
• -Messaging: TalkJS powers our in-platform messaging and processes message content.
• -Analytics: anonymised usage data may be shared with analytics providers.
• -Legal: we may disclose data where required by law, court order, or regulatory authority.
• -We do not sell your personal data to third parties.

6. Cookies

We use cookies to maintain your session, remember your preferences, and analyse how our platform is used. You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of the site.

7. Data Retention

We retain your account and order data for as long as your account is active and for a period thereafter as required by applicable law. You may request deletion of your account and associated data at any time, subject to legal retention obligations.

8. Your Rights

• -Access: you have the right to request a copy of the personal data we hold about you.
• -Rectification: you can ask us to correct inaccurate or incomplete data.
• -Erasure: you can request deletion of your data where we have no legal obligation to retain it.
• -Restriction: you can ask us to restrict processing of your data in certain circumstances.
• -Portability: you can request your data in a structured, machine-readable format.
• -Objection: you can object to processing based on legitimate interests.
• -To exercise any of these rights, contact us through your account or by email.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted over encrypted connections. Access to personal data is restricted to authorised personnel only.

10. International Transfers

Your data may be processed by service providers located outside your country of residence. Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified to you by email or by a prominent notice on the platform. The date of the most recent revision is shown at the bottom of this page.

12. Contact

If you have questions about this policy or how we handle your data, please contact us through your account messaging or by email. If you believe we have not handled your data correctly, you have the right to lodge a complaint with your local data protection authority.